The house

The heating is central with a smart thermostat, so it can take a little longer than usual to warm up: bear with it. To change the temperature, turn the wall thermostat above the sofa. We recommend not going above 23º.

There are two AC units (bedroom and living room). Before switching them on, try opening the windows: sometimes that's enough. If not, point this remote at each one. So they don't drip, don't set them below 24º; if they drip, switch them off for a while.

Use only this remote: it turns on both the TV and the Chromecast at once, it's the only one you need.

There's no cable TV, but it's a Smart TV with Netflix, HBO, Prime Video… Feel free to watch whatever you like.

Please don't log out of the platforms or change the settings.

For hot water, turn the shower control to the left. For the overhead shower, turn the water on first and then press the button on the wall.

After every hot shower, run the extractor fan for a while (the last light switch) and leave the door open so the steam clears.

There's shampoo and shower gel in the shower. The hairdryer is in the second drawer (there's a socket in the first one). If the toilet paper runs out, there's more in the black cabinet — you'll also find the basic cleaning supplies there, in case you want to use them.

The washer/dryer: ask us first and we'll explain how to use it properly.

If you cook, leave it as you found it: anything you use can go in the dishwasher, no need to wash by hand.

Feel free to use the basics (salt, oil, condiments) and please respect anything else you find in the fridge and pantry. If you use something else, we'd appreciate it if you replaced it or just let us know.

The microwave is inside one of the big wooden cabinets. The coffee maker is in the cabinet above the extractor hood, and the coffee is in the first pantry drawer (under the microwave). Any doubts, just message us.

Madrid's tap water is 100% safe to drink — and genuinely good. There's cold water in the fridge; if you use it, please top it up again.

In Madrid it's completely normal to ask for a glass of tap water in restaurants: no need to pay for bottled water everywhere.

There are three bins in the kitchen: organic (under the sink), plastic and paper (under the glasses area).

Organic waste goes down every day after 8:00 pm; each building has its own bin by the front door. Plastic and paper go to the containers in the square, two blocks away turning left on Calle Pez.

You'll find the bed made with clean sheets, plus two towels and a bath mat ready for you. Used towels can be left hanging on the bathroom radiator; we'll collect them.

There's a small iron for occasional use: if you think you'll need it, let us know in advance and we'll leave it out for you.

Lock the door with the key every time you leave: pulling it shut isn't enough, you need to turn the key. From inside you can use the round button on the electronic lock.

For the building door, use the key or hold the fob against the symbol next to the last two buzzers. The key has a knack to it; if it won't open, message us and we'll open it remotely.

If the intercom rings and it's a courier with a parcel in our name, feel free to take it and leave it by the entrance. Don't open the door to strangers.

There's a first-aid kit in the flat: if you need it, get in touch.

And for any medicine, there's a pharmacy right across from the front door.

If something breaks, stops working, or anything unexpected happens during your stay, don't worry: message us and we'll sort it out together. We'd rather know right away than find out when we're back.

If a circuit breaker trips or there's any problem with the power, let us know too and we'll be happy to help.

There's a security camera mounted on the kitchen ceiling. We unplug it before you arrive and it stays unplugged for the whole stay. The power cable is left disconnected and in plain sight, so you can check it yourself.